A technician dismantling a computer to fix it

What are Managed Service Providers and How to Find One: A Definitive Guide

Technology helps businesses succeed, but if not handled correctly, it can set businesses back immensely. 

Downtime, system failures, internet connectivity issues, and other IT issues can overwhelm business owners and your staff, leaving everyone frustrated with no motivation during your productive hours.  Outsourcing IT is the right decision for many businesses, but it takes a little studying to get right. 

“What are Managed Service Providers? – what do I look for in a Managed Services Provider? – how do I choose one?” These are all questions that decision-makers ask, so why not let an actual MSP answer them? 

Managed Services Provider Definition:

Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff.  It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done. (https://en.wikipedia.org/wiki/Managed_services 

Meanwhile, Managed IT services are proactive. MSPs are responsible for both maintaining technology and anticipating problems that may arise, giving you the freedom to concentrate on the more important things in your business. 

What does Managed Service Providers do? 

Managed support providers ensure that they are both maintaining your technology and also ensure that your tech is efficient and secure.  Roles and responsibilities differ dependent on services agreed to by both parties. Managed IT support tasks include server, network, and endpoint support.  Among other responsibilities are cybersecurity, backup and disaster recovery services, and managed cloud services. 

Managed IT services are generally on a subscription model, but MSPs will also handle individual plans for a one-time fee. IT relocation, infrastructure projects, and consulting are examples of these one-off cost projects. Any managed support provider should have a remote help desk. A remote help desk guarantees users can reach a certified tech expert at any moment they need it by making a single call or by logging a ticket.  

Why Should I Use a Managed Service Provider? 

There are plenty of reasons to use an MSP. 

The main benefit of hiring an MSP is assigning your resources where they are best used. As a client of an MSP, you only tell your provider when something is wrong, and they take care of the rest. Allowing you to concentrate on your business. 

The average worker loses 22 minutes of productivity per day dealing with tech issues according to the BBC. Outsourcing IT removes time spent troubleshooting, as help is delivered efficiently and remotely. 

Managed IT providers reduce costs. Clients wind up paying less for an outsourced IT team as they do for a single in-house IT professional, helping you save money, time and empowering your workforce with easy friendly managed support services. 

Additionally, managed IT services generally include remote same day help desks. Help desks give users access to their IT professionals as soon as necessary.  

Never worry about your in-house IT technicians going on vacation or leaving for another job at a moment’s notice. 

With a full team of experts at your fingertips, MSPs have the range of knowledge to handle many projects. Keep a variety of skills in reach while paying a flat rate. 

Managed IT pros have been in technology for years, so they can forecast the tech landscape for years to come. This level of foresight puts businesses ahead of the curve when considering their infrastructure. 

When it is time to scale your company, and MSP will already have the resources on hand to take on added responsibilities. Not to mention the knowledge of your business. 

What to Look for in a Managed Service Provider 

Not all Managed Services Providers are equal. For every business, there are many aspects of service that are non-negotiable. Certain services must happen in a specific amount of time, and with a baseline standard of quality. Edit Ltd helps you achieve the best out of your managed support with a dedicated Account Manager who will note your needs and ensure your requirements are met on any given project. 

Remember, 22 minutes of the average workday are spent dealing with IT-related issues. Over the standard 261 workdays in a year, that equates to around 95.7 hours of lost production. 

No matter a worker’s wages, the math on the money lost per year by using the data given to us by the BBC when multiplying that number by your entire staff the numbers are terrifying. 

Having a set of experts ready to help workforces through their IT issues at any moment saves loads of time and money and allows your staff to focus on what they absolutely need to.  

Because most IT issues can be resolved remotely, your staff or IT technician can call us instantly or log a ticket directly regarding any issues. This saves a lot of time and money as you have the right people dealing with the issues your business may be facing.