Do you want to have an impact on future generations? Do you want to be able to influence learning technology to help growing minds expand? Join EDIT Ltd as an IT Support Technician and be that guiding light that helps teachers mould the future and inspire the pupils to attain their goals.

We have a full-time opportunity for an IT support technician to provide onsite support to schools in the West Midlands. You will be expected to handle all the technology issues within a school and be able to advise them on how they can improve in making teaching and learning easier.

You will need to have experience working with servers, desktops, networks, broadband, VOIP and be confident working with unfamiliar software. You could be asked to resolve any technical issue. Just as important is the ability to communicate with people of varying abilities.

As travel is involved, you will require your own transport. We pay mileage covered for work purposes.

When not onsite you would be expected to be on helpdesk duties, responding to tickets logged by the schools and other clients.

You will be expected to undertake other tasks that are pertinent to business operations.


School Technician Key Responsibilities

  • Install, configure and maintain workstations
  • Install, configure, and maintain peripherals (e.g. printers, scanners, projector, cameras, etc.)
  • Maintain servers, AD, GPO’s, file shares, permissions, and other server functions in use
  • Check, maintain and test backup solutions
  • Check, maintain and update anti-virus solutions
  • Monitoring event logs and network activity
  • Maintain switches, hubs, routers, and other network devices
  • Install, configure and maintain software
  • Provide relevant and cost-effective advice
  • Maintain cordial relationships with customer site liaison and the customers’ users
  • Liaise with third party suppliers used by the customer
  • Assist in the maintenance of records (e.g. inventory, support requests, etc.)
  • Maintain company documentation concerning customer site
  • Any other duties stipulated by the company or customer

Helpdesk Technician Key Responsibilities

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Stay current with system information, changes, and updates


  • Basic professional phone manners
  • An active listener and a problem solver
  • Be able to work on their initiative
  • Demonstrate practical knowledge and problem‐solving strategies
  • Maintain focus under high‐pressure situations
  • Have high-quality inter-personal skills
  • Have sensitivity to the different levels of expertise amongst client users
  • Keep abreast of new developments in software and hardware
  • The ability for self-directed learning
  • Own Transport essential


  • Organisational skills
  • IT support skills
  • Microsoft server and active directory management
  • Microsoft desktop management
  • Microsoft 365 management
  • Microsoft application management


  • Full-time


  • £20,000 – £25,000 depending on experience


  • 37.5 a week, Mon to Fri


  • 28 days’ holiday per annum including Bank Holidays
  • Free on-site parking and good public transport links
  • Ethical company pension scheme
  • Outstanding employee award, 3 times a year
  • Whole company away day
  • Whole company evening event
  • Family atmosphere
  • Nurturing environment
  • Healthcare Cash Plan
  • Cycle to work Scheme
  • Tech Scheme


Here at EDIT Ltd (registered as Education & IT Ltd), we offer IT services that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more.

Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management for health and safety compliance and resource booking, allowing the end-user to assign hot desks, parking spaces, keys, etc.

We see ourselves as solutions providers to problems using technology. We aim to make the lives of clients easier and more efficient to allow them to focus on the things that are important to them.

Our ambition is to grow the company with our existing products, the development of new products, and to chase tenders that solve unique problems. 



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